We want every MemoHoney customer to be completely satisfied with their purchase. If for any reason you are not happy with your order, we are here to help. Please read our return and refund policy carefully before initiating a return.
Our Satisfaction Guarantee
MemoHoney is sold through authorized affiliate partners who may offer their own satisfaction guarantee terms. Please refer to the return and refund policy provided at the time of your original purchase on the retailer's checkout page for the specific guarantee terms that apply to your order. If you are unsure, please contact us and we will help direct you appropriately.
Return Eligibility
To be eligible for a return and refund, the following conditions generally apply:
- The return request must be initiated within the return window specified at the time of purchase (typically 60–180 days, depending on the offer).
- You must have purchased the product through an authorized channel.
- Proof of purchase (order number, receipt, or order confirmation email) must be provided.
- Some offers allow returns on used product; others require the product to be unopened. Please refer to your original purchase terms.
Items that are generally not eligible for return include:
- Products purchased from unauthorized third-party sellers
- Products returned without prior authorization
- Returns initiated outside the stated return window
How to Initiate a Return
To begin the return process, please follow these steps:
- Step 1: Contact our customer support team at support@memohoney.com with your order number and the reason for your return request.
- Step 2: Our team will review your request and provide you with return instructions, including the correct return address, within 24–48 business hours.
- Step 3: Ship the item(s) back using a trackable shipping method. Retain your tracking number — we are not responsible for returns lost in transit.
- Step 4: Once we (or our fulfillment partner) confirm receipt of the return, your refund will be processed.
Please do not ship any items back without first receiving return instructions from our support team. Unauthorized returns may not be processed.
Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and applied to your original payment method within 5–10 business days, depending on your bank or card issuer's processing time. Original shipping charges are non-refundable unless the return is due to our error.
Damaged or Defective Items
If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of delivery at support@memohoney.com. Please include:
- Your order number
- A clear photograph of the damaged or defective item
- A brief description of the issue
We will arrange for a replacement or full refund at no additional cost to you. You will not be required to return damaged or defective items in most cases.
Late or Missing Refunds
If you have not received your refund within the expected timeframe:
- First, check your bank account or credit card statement again.
- Contact your bank or card issuer — processing times vary and some refunds may take additional business days to post.
- If you have done the above and still have not received your refund, please contact us at support@memohoney.com.
Contact Information
For any return or refund inquiries, please contact: